Courier Bags with POD - Sample Pack – Assorted Sizes | 51 & 60 Microns

SHIPPING, DELIVERY, CANCELLATION, RETURN AND REFUND POLICY

1. How long will it take for my order to be delivered?

Once dispatched, Orders shipped by surface generally take approximately minimum 5–7 business days, depending on the delivery location.

These delivery timelines are estimates only. Actual delivery may vary because of the courier partner’s operations, delivery location, product ordered, weather conditions, public holidays or other circumstances beyond our reasonable control.

When independent courier partners or transporters are used, the estimated delivery date is based on the information provided by them. We cannot guarantee an exact delivery date or time. However, we can confirm whether an order has been dispatched and whether any delay or delivery issue has been reported to us.

Customers may check their order status by logging in and visiting the Order Status page. For more specific delivery details, customers may also refer to their order or shipment information.

2. Do I have to remain available throughout the day to accept delivery?

For the security and protection of your order, we recommend that someone be available at the delivery address to receive and, where required, sign for the shipment.

Deliveries are generally attempted between 10:00 AM and 7:00 PM, Monday to Saturday, excluding public holidays. The actual delivery time is controlled by the courier partner or transporter.

Customers may contact the relevant courier partner’s regional office for more information about the expected delivery time.

3. Can I specify a particular delivery date or time?

We cannot guarantee delivery on a particular date or at a particular time. Any delivery date or time communicated by us or the courier partner is only an estimate.

We will make reasonable efforts to accommodate delivery-related instructions, but fulfilment of such instructions cannot be guaranteed due to operational and courier-related constraints.

4. What should I do if I will not be available to accept delivery?

If you know that you will not be available during a particular period, please mention this in the order comments while placing your order.

We will make reasonable efforts to accommodate the request, but we cannot guarantee it.

If you forget to add the instruction while placing the order, please contact Customer Service before the order is dispatched. Once the order has been dispatched, any change will be subject to the courier partner’s approval and operational capability.

5. What should I do if I entered an incorrect delivery address?

Please contact Customer Service immediately if you have entered an incorrect or incomplete delivery address.

The delivery address may be corrected only if the order has not been dispatched. Once an order has been dispatched, an address change may not be possible and will depend on the courier partner’s approval.

Any additional delivery, re-routing, return or re-dispatch charges arising from an incorrect address provided by the customer may be payable by the customer.

6. Can I use different billing and shipping addresses?

Yes at the checkout panel select option to add billing details if required.

If an invoice is required under a different name or billing address, please contact Customer Service with the relevant details. Where permissible, a soft copy of the invoice will be provided.

7. What should I do if my order is not delivered by the estimated delivery date?

If your order is not delivered by 7:00 PM on the estimated delivery date, please contact Customer Service and provide your order number.

We will raise a follow-up with the courier partner within 1 business day of receiving your complaint. Courier investigations generally take approximately 3–7 business days.

The final resolution time may vary depending on the courier partner, delivery location and nature of the issue.

8. What should I do if an item or quantity is missing from my order?

First, please check your order confirmation and shipment confirmation to determine whether the missing item has been dispatched separately.

If the missing item or quantity was supposed to be included in the same shipment, please contact Customer Service within 48 hours of delivery and provide:

• Your order number;

• Details and quantity of the missing product;

• Photographs of the outer packaging;

• Photographs of the products received; and

• An unpacking video, where available.

We will review the complaint within 2–3 business days after receiving all the required information and supporting evidence.

If the claim is approved, the missing item will be dispatched or an applicable refund or credit will be processed.

CANCELLATION POLICY

9. Cancellation before dispatch

Customers may request cancellation of an order before it is dispatched.

Cancellation requests will be acknowledged within 1 business day. If the order has not been dispatched, the cancellation will normally be approved and processed within 1–2 business days.

A 100% refund will be initiated after approval, less any non-refundable payment-processing or refund charges, where applicable.

10. Cancellation after dispatch

Once an order has been dispatched, immediate cancellation may not be possible.

If a customer requests cancellation after dispatch or refuses to accept the shipment for reasons not attributable to us, the refund will be processed only after the shipment is returned to and received by us in its original condition.

Applicable forward-shipping, return-shipping, re-routing and handling charges may be deducted from the refundable amount.

The returned shipment will be inspected within 2–3 business days after it is received at our facility. Any approved refund will then be initiated within 5–7 business days.

RETURN, DAMAGE AND COMPLAINT POLICY

11. Eligibility for return, replacement or refund

A return, replacement, refund or account credit may be provided if:

• The product received has a manufacturing defect;

• The product is materially different from its description;

• An incorrect product has been supplied;

• The product or quality is damaged during transit; or

• An item or quantity included in the order is missing.

Returns based solely on a change of mind, incorrect product selection or the product no longer being required are not ordinarily accepted after dispatch.

12. Reporting damaged, defective or incorrect products

Any complaint regarding a damaged, defective, incorrect, materially different or missing product must be reported to Customer Service within 48 hours of delivery.

The complaint must include:

• The order number;

• Product name and affected quantity;

• A clear description of the issue;

• Clear photographs of the affected product;

• Photographs of the outer and inner packaging; and

• An unpacking video, where available.

Claims submitted without sufficient information or supporting evidence may take longer to process or may not be eligible for approval.

We will acknowledge the complaint within 1 business day and review it within 2–3 business days after receiving all the required details and evidence.

13. Products damaged during transit

If the shipment is visibly damaged at the time of delivery, customers should preferably refuse to accept it.

If the shipment is urgently required or the customer decides to accept it, the damage should be clearly recorded on the courier delivery slip, Proof of Delivery or transporter’s Lorry Receipt before acceptance.

The customer must then report the damaged quantity to Customer Service within 48 hours of delivery and provide photographs or videos as evidence.

After verification, we may replace the damaged goods, refund the applicable amount or issue an account credit, depending on the circumstances and the customer’s requirement.

Where transit damage is confirmed, the approved replacement will be sent at our cost, or the approved refund will be processed without deducting the applicable shipping charges.

14. Manufacturing defects or products different from the description

If a product has a confirmed manufacturing defect or is materially different from its description, we may replace the affected goods, issue an account credit or provide a refund, depending on the nature of the issue and the customer’s requirement.

Where a return is required, the reasonable return freight for the affected goods will be borne by us. Any approved replacement will also be dispatched at our cost.

The complaint will be reviewed within 2–3 business days after we receive all required information and evidence.

15. Return approval and return pickup

Products should not be returned without prior approval from Customer Service.

If the return is approved, a reverse pickup will generally be arranged within 3–7 business days, subject to courier availability at the customer’s location.

If reverse pickup is unavailable, we may ask the customer to return the goods through an approved courier or transporter. Return instructions will be communicated to the customer.

Unless the complaint relates to a manufacturing defect discovered after opening, returned products must be unused and must include the original packaging, labels and accompanying items.

16. Inspection of returned goods

Returned goods will be inspected within 2–3 business days after being received at our facility.

A replacement, refund or account credit will be approved only after verifying the condition of the goods and the validity of the complaint.

If the returned goods do not meet the approved return conditions, we may reject the return and notify the customer of our decision.

17. Replacement turnaround time

Once a replacement is approved, it will generally be dispatched within 3–5 business days after receipt and inspection of the returned goods, where a return is required.

After dispatch, delivery may take approximately:

• 5–7 business days post shipped from our warehouse

Delivery timelines may vary depending on the customer’s location, courier availability and other operational circumstances.

REFUND POLICY

18. Refund processing time

Once a refund is approved, it will be initiated within 5–7 business days.

Refunds will ordinarily be issued through the original payment method. Where this is not possible, the refund may be made through another mutually agreed payment method or adjusted against the customer’s account.

After the refund is initiated, it may take an additional 5–10 business days to reflect in the customer’s bank account, card, UPI account or other payment instrument. This additional time depends on the customer’s bank, card issuer or payment service provider and is outside our direct control.

19. Deductions from refunds

No forward-shipping or return-shipping charges will be deducted when we confirm that:

• The supplied product was damaged;

• The product had a manufacturing defect;

• An incorrect product was supplied;

• The product was materially different from its description; or

• The complaint arose because of an error attributable to us.

If an order is cancelled after dispatch, refused by the customer or returned for a reason not attributable to us, applicable forward-shipping, return-shipping, re-routing, handling and non-refundable payment-processing charges may be deducted from the refund.

20. Meaning of business days and commencement of TAT

For this policy, “business days” means Monday to Saturday, excluding Sundays and public holidays.

The applicable Turnaround Time (TAT) will begin only after we receive all information, photographs, videos, documents and other evidence required to review the request.

Courier pickup, investigation and delivery timelines are estimates and may vary because of the delivery location, courier availability, weather conditions, public holidays, transport disruptions or other circumstances beyond our reasonable control.